1. Click the "Finder" icon in your dock. It's a square icon with a half-light blue and half-dark blue smiley face.
2. Click "Go" in the menu bar. It's at the top of the screen.
3. Click on the "Utilities" tab.
4. Scroll down and double-click "Terminal" in the Utilities window.
5. A terminal window will open.
Note: On occasion, we might request a traceroute from your connection to help troubleshoot a routing issue.
A traceroute helps us confirm that from your home or business connection the internet traffic is taking the right path to a specific server, such as google.com.
If you are doing a traceroute on a Mac, please follow the following instructions:
1. Open a Terminal as explained above
2. Alternatively, you can open the terminal application via Spotlight (the magnifying glass at the top right of your screen); open the spotlight, and search Terminal.
3. Type the following command and press Enter on your keyboard:
tracert {hostname}
Replace {hostname} with the name or IP of the server connection you are testing and push Enter on your keyboard.
e.g:
tracert google.com
You do not need to enter the "https://" or "www." section of the website's address.
It may take a few minutes for your Mac to complete the process. Your Mac will generate a list of connections between your computer and its destination.
If you see *** signs, that means "Request Timed Out" this may happen on a few 'hops', it's nothing to be concerned about.