Wireless Issues troubleshooting and steps


Thursday, 21 July 2022


We will need your help to determine if the issue is with the Wi-Fi signal being broadcast from the router, the router being bad or damaged or the fibre and internet connection coming into your home.

**We can confirm 100% that Crisp Fibre does not shape, throttle, discriminate or degrade network performance based on content or usage. All our packages are premium packages. You will always get a full-speed connection from Crisp Fibre. Slow internet speeds can be caused by numerous factors.

Below is a guide to help you determine where the issue could be and how to resolve these issues.

Please can we also, if possible, very kindly request that if you are working from home, you will need a very stable connection. Network cable or Lan cable is always recommended and will always give you the best possible connection to the router and the internet and will eliminate the issue of Wi-Fi signal and Wi-Fi coverage problems.

When your devices use Wi-Fi to connect to Internet the signals are sent with radio waves and despite of all advanced features wireless interference can happen. As a result, your wireless connection to the device you are having issues with may become weak and unreliable. - https://www.netspotapp.com/wifi-interference.html#Wireless_interference_explained

The reasons for these things are many:

Routers placed in corners, near to the ground, and behind walls of concrete, metal, or wood make it hard for the signal to pass and can create dead zones.

Household electronics operate often on the same wireless band, causing disruptions to the Wi-Fi signal while those household electronics are in use.

Things like aquariums and mirrors reflect radio waves and can act as a barrier to Wi-Fi signal.

Solutions: Think before you place the router in your home to make sure the signal is reachable and not barred by walls, furniture, or other barriers or impediments. Use newer electronics in the home that operate on a different frequency.

Placement of your router matters. Wi-Fi can be badly affected by the following.

Try keep your router clear and away from the following

  • Thick concrete Walls - Double story homes
  • Kitchen appliances - microwaves
  • Aquariums, glass and mirrors
  • Baby monitors and old cordless home phones
  • Home entertainment sound equipment, speakers, soundbars and subs.

Where to Place Your Router for the Best Wi-Fi Signal

  • Put the router as high as possible like on a desk, and open so that the signals are not blocked and can travel freely
  • Put it in a central location. A radio signal doesn't just broadcast in one direction.
  • Place the router in a higher position and away from items that can block the Wi-Fi signals
  • Cut down on walls and stay away from windows.
  • Clear the obstacles around the router
  • Avoid interference and noise.
  • Reposition those antennas.

Also please try and do not place 2 routers that both broadcast Wi-Fi signals next to each other.

Another very import aspect that can cause Wi-Fi issues is of your router is old or outdated and cannot keep up with the demand. Best practice would be to replace your router approx. every 3-4 years due to Wi-Fi technology is always changing and getting better and your devices requiring more bandwidth. IF your router is three years or older, please consider replace and upgrade the router.