You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. This disclaimer does not exclude any damages that are attributed to the negligence of Crisp Fibre or any of its employees. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
1. How these terms apply to you
1.1. The basic services offered by this website “Crisp Fibre” are provided to you free of charge: on an “as is” and “as available” basis. Crisp Fibre uses its best efforts to maintain the quality of its services, but you should not assume that Crisp Fibre is error-free or that it will be suitable for the particular purpose which you have in mind when using it.
2. Content and Disclaimers
2.1 Crisp Fibre links you to sites and information located worldwide throughout the Internet. Because Crisp Fibre has no control over such sites and information, Crisp Fibre offers no guarantee for such sites and information with regard to the accuracy, currency, content, or quality of any such sites and information.
2.2 Crisp Fibre shall not be held responsible for any injury, loss, expense or damage of any kind whatsoever suffered or incurred by you as a result of the User accessing this website, utilising any service offered on this website for any reason whatsoever including but not limited to any injury, loss or damage suffered as a result of:
2.2.1 any unauthorised access of this website by third parties
2.2.2 any breakdown or failure of any equipment or medium of access to this website
2.2.3 any failure or unavailability of Crisp Fibre or any third parties’ facilities or systems resulting in the inability to access this website or process any transaction referred to or offered on this website
2.2.4 the destruction or accessing of the User’s data or equipment
2.2.5 any alteration, modification, upgrade or update of this website or any technology, hardware or software modification that may form part of this website
2.3 You hereby indemnify Crisp Fibre against any demand, claim or action against Crisp Fibre relating to or in connection with your use or accessing of this website whether directly or indirectly for any reason whatsoever.
2.4 Crisp Fibre reserves the right in its absolute discretion to alter, modify, upgrade, update, suspend or withdraw this website or any part hereof at any time.
2.5 Unless expressly stated to the contrary, Crisp Fibre owns the intellectual property rights in and to this website and the unauthorised use hereof is expressly prohibited.
2.6 You are entirely responsible for all content that you access, upload, post, email or otherwise transmit via Crisp Fibre. We are not liable for loss of any content you transmit and you should keep a backup copy of all such content.
3. Equipment
3.1 The router provided is a free to use and all equipment remains property of Crisp Fibre.
3.2 Once installed, the client will be liable for the router.
3.3 Crisp Fibre shall not be held responsible for any damage to the equipment provided.
3.4 Damage of equipment will need to be replaced by the customer. Customers will be invoiced at the replacement value of the equipment.
3.5 Should we not recover the equipment; client will be invoiced at it replacement value.
3.6 The free to use router has limitations for lines above 100mb and is the responsibility of the client to purchase a bigger router.
4. Upgrades/Downgrades
4.1 Downgrade of any line will require a calendar month notice period, and penalty fee from FNO may be applicable.
4.2 Upgrades may take place at any time, and pro-rata will be billed from day of upgrade.
4.3 Crisp Fibre reserves the right to pass on any charges incurred from our Fibre Network Operator(FNO) for service upgrades or downgrades.
5. Cancellation
5.1 Cancellation of any line be it wireless or fibre need to have a calendar month cancellation period. A Calendar month is worked to be the end of the following month. Eg: If you cancel on the 10th of this month your cancellation end date is for the end of the next month.
5. 2 Should you cancel your services at any time, you will be responsible for the return of the router
5.3 Should you not return the router you will be liable for the router cost.
5.4 Cancellations should be sent to accounts@crispfibre.co.za for any assistance.
5.5 Cancellation can only be processed after the online cancellation link has been submitted. No email or telephonic cancellations are applicable.
5.6 Incorrect information provided will be deemed invalid and cancellation will be rejected.
6. Termination
In the event of a customer’s breach of an agreement, Crisp Fibre reserves the right to terminate the agreement. Provided Crisp Fibre provide the customer with a written notice of 14 days to remedy such breach, including but not limited to breaches set out below:
6.1.1 Non-payment of any invoice or late payment of any invoice;
6.1.2 A meeting of that party convened to consider or pass a resolution, or a declaration is made in respect of that party, a petition is presented in respect of that party, legal proceedings are commenced by or in respect of that party or any other step is taken, for the provisional or final winding-up, sequestration, business rescue, curatorship or dissolution of that party’s assets, business, undertaking or estate or with a view to a composition, assignment or arrangement with such party’s creditors;
6.1.3 The party being or becoming unable (or admitting its inability) to pay its debts generally as they fall due or being (or admitting to being) otherwise insolvent or stopping, suspending or threatening to stop or suspend payment of all or a material part of its debts or making a general assignment or arrangement or composition with, or for the benefit of, its creditors (or any class of them);
6.1.4 Any business rescue proceedings under the Companies Act, 2008, being commenced against it or a resolution being proposed to place the party under supervision under the Companies Act, 2008, at any duly convened meeting of the shareholders or board of directors of the party;
6.1.5 Any liquidator, curator, business rescue practitioner or similar officer being appointed in respect of the party or any part of its assets, undertaking, business or estate or such entity (or any organ of that person or entity) requests such appointment;
6.1.6 The party committing any act which, if it were a natural person, would be an act of insolvency as contemplated in the Insolvency Act.
7. Early Cancellation or Termination
7.1 If the agreement is canceled or terminated under clause 5 or 6, the customer will be responsible for the following charges.
7.1.1 Cost of recovery or replacement of Crisp Fibre’s Equipment; and/or
7.1.2 Cost of repairing any damage Crisp Fibre’s equipment, or the replacement value if the repair is not possible; and/or
7.1.3 The remaining balance of the full contract price and/or
7.1.4 Any installation cost or penalties charged to Crisp Fibre by suppliers due to the cancellation; and/or
7.1.5 Debt Recovery Charge and legal fees for outstanding customer balances, Attorneys charges and fees will be on billed Attorney Client Scale.
8. Evolution and the need for flexibility
8.1 The Internet in general is rapidly evolving and Crisp Fibre is new and in constant development. Crisp Fibre reserves the right to withdraw, update or change these Terms or our Privacy Policy at any time. We will notify you of changes to these Terms or the Privacy Policy by sending you an e-mail to your registered e-mail address. If you do continue to use Crisp Fibre after a change to the Terms or the Privacy Policy and given notice to you in any of this way, you shall be deemed to have agreed to the relevant variation.
8.2 Over time Crisp Fibre intends to expand the services that you are offered. When a new service is introduced Crisp Fibre may impose special terms and conditions on the use of that service. We will make you aware of these terms and conditions before you use the service and if you accept them or use the relevant service they will form part of these Terms.
8.3 Crisp Fibre may set maximum limits for (i) the numbers or sizes of email messages, postings or other uploaded content stored or sent, (ii) amounts of disk space allocated or used on your behalf, and (iii) number and durations of occasions when you access Crisp Fibre. These limits may vary over time without notice to you.
9. Access to Crisp Fibre and Registration
9.1 As Crisp Fibre evolves certain services may require a minimum equipment or bandwidth specification. We will try to inform you of these requirements but it is your responsibility to ensure that you have the right equipment or bandwidth for these services at the time of access. We are not liable for any failure to use Crisp Fibre caused by your failure to do so.
9.2 Some parts of Crisp Fibre may be accessible only to users who subscribe or pay a “per-use” charge. These sections will be clearly marked.
9.3 On registration you must provide accurate and complete information as prompted by the registration form or any other request made by Crisp Fibre “User Data”. If you do not complete the mandatory information fields (marked with an asterisk) your registration will be rejected.
9.4 Valid ID document is required on application of 12- and 24-month contracts.
9.5 If any User Data changes you must change, maintain and promptly update the User Data to keep it accurate and complete. If you do not or if Crisp Fibre has reasonable grounds to suspect that any User Data is inaccurate or incomplete Crisp Fibre may suspend or terminate your account and access to the services.
9.6 You may unsubscribe from Crisp Fibre at any time by contacting Crisp Fibre at support@crispfibre.co.za
10. Your obligations
10.1 You acknowledge that by using Crisp Fibre and accessing our third-party links you may be exposed to content that is of an adult nature or is offensive, indecent or objectionable. Crisp Fibre is not responsible for any such content and you must use your own discretion in whether or not you may suffer harm as a result of access to this content.
10.2 You must not use Crisp Fibre in any way (including to transmit any content) that is contrary to any applicable law or regulation or these Terms, or is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of privacy, hateful, or racially, ethnically or in any way otherwise objectionable.
Acceptance of these Terms and Conditions mean that you accept, understand, and agree to the afore-mentioned disclaimer.
11. Customer Relocations
11.1 If a customer relocates to location where Crisp Fibre is unable to provide services, it will be deemed to be an early cancellation of the contract and provisions of clause 7 will apply.
11.2 All services are linked to their original installation address as per the service order. Any Changes in address will attract an installation, admin and related fees which will be invoiced before relocation of the service may take place.
Our Rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
Change the price of any of the services or products offered, we endeavour to notify our clients within 2 weeks should this become necessary.
Increase the speed or amount of available data at any time, provided it is at no extra cost to the end user/client.
Withdraw any Promotions, Special Offers, Specials or Competitions at any time.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
Law
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Errors and Omissions Excepted
Neither Crisp Fibre (Pty)Ltd. nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website and/or other channels of communication. Furthermore, Crisp Fibre (Pty)Ltd. makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to support@crispfibre.co.za
Crisp Fibre (Pty)Ltd shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Crisp Fibre (Pty)Ltd. will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.
