Terms and Conditions

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. This disclaimer does not exclude any damages that are attributed to the negligence of Crisp Fibre or any of its employees. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

1. How these terms apply to you

1.1. The basic services offered by this website “Crisp Fibre” are provided to you free of charge: on an “as is” and “as available” basis. Crisp Fibre uses its best efforts to maintain the quality of its services, but you should not assume that Crisp Fibre is error-free or that it will be suitable for the particular purpose which you have in mind when using it.

2. Content and Disclaimers

2.1 Crisp Fibre links you to sites and information located worldwide throughout the Internet. Because Crisp Fibre has no control over such sites and information, Crisp Fibre offers no guarantee for such sites and information with regard to the accuracy, currency, content, or quality of any such sites and information.
2.2 Crisp Fibre shall not be held responsible for any injury, loss, expense or damage of any kind whatsoever suffered or incurred by you as a result of the User accessing this website, utilising any service offered on this website for any reason whatsoever including but not limited to any injury, loss or damage suffered as a result of:
2.2.1 any unauthorised access of this website by third parties
2.2.2 any breakdown or failure of any equipment or medium of access to this website
2.2.3 any failure or unavailability of Crisp Fibre or any third parties’ facilities or systems resulting in the inability to access this website or process any transaction referred to or offered on this website
2.2.4 the destruction or accessing of the User’s data or equipment
2.2.5 any alteration, modification, upgrade or update of this website or any technology, hardware or software modification that may form part of this website
2.3 You hereby indemnify Crisp Fibre against any demand, claim or action against Crisp Fibre relating to or in connection with your use or accessing of this website whether directly or indirectly for any reason whatsoever.
2.4 Crisp Fibre reserves the right in its absolute discretion to alter, modify, upgrade, update, suspend or withdraw this website or any part hereof at any time.
2.5 Unless expressly stated to the contrary, Crisp Fibre owns the intellectual property rights in and to this website and the unauthorised use hereof is expressly prohibited.
2.6 You are entirely responsible for all content that you access, upload, post, email or otherwise transmit via Crisp Fibre. We are not liable for loss of any content you transmit and you should keep a backup copy of all such content.

3. Cancellation

3.1 Cancellation of any line be it wireless or fibre need to have a calendar month cancellation period. A Calendar month is worked to be the end of the following month. Eg: If you cancel on the 10th of this month your cancellation end date is for the end of the next month.
3.2 Should you cancel your line within the first twelve months of your service or before the contract end date, that you will be liable for the installation costs and return of the router.
3.3 Should you not return the router you will be liable for the router cost. 
3.4 Cancellations should be sent to accounts@crispfibre.co.za for any assistance.
3.5 Cancellation can only be processed after the online cancellation link has been submitted. No email or telephonic cancellations are applicable.

4. Evolution and the need for flexibility

4.1 The Internet in general is rapidly evolving and Crisp Fibre is new and in constant development. Crisp Fibre reserves the right to withdraw, update or change these Terms or our Privacy Policy at any time. We will notify you of changes to these Terms or the Privacy Policy by sending you an e-mail to your registered e-mail address. If you do continue to use Crisp Fibre after a change to the Terms or the Privacy Policy and given notice to you in any of this way, you shall be deemed to have agreed to the relevant variation.
4.2 Over time Crisp Fibre intends to expand the services that you are offered. When a new service is introduced Crisp Fibre may impose special terms and conditions on the use of that service. We will make you aware of these terms and conditions before you use the service and if you accept them or use the relevant service they will form part of these Terms.
4.3 Crisp Fibre may set maximum limits for (i) the numbers or sizes of email messages, postings or other uploaded content stored or sent, (ii) amounts of disk space allocated or used on your behalf, and (iii) number and durations of occasions when you access Crisp Fibre. These limits may vary over time without notice to you.

5. Access to Crisp Fibre and Registration

5.1 As Crisp Fibre evolves certain services may require a minimum equipment or bandwidth specification. We will try to inform you of these requirements but it is your responsibility to ensure that you have the right equipment or bandwidth for these services at the time of access. We are not liable for any failure to use Crisp Fibre caused by your failure to do so.
5.2 Some parts of Crisp Fibre may be accessible only to users who subscribe or pay a “per-use” charge. These sections will be clearly marked.
5.3 On registration you must provide accurate and complete information as prompted by the registration form or any other request made by Crisp Fibre “User Data”. If you do not complete the mandatory information fields (marked with an asterisk) your registration will be rejected.
5.4 If any User Data changes you must change, maintain and promptly update the User Data to keep it accurate and complete. If you do not or if Crisp Fibre has reasonable grounds to suspect that any User Data is inaccurate or incomplete Crisp Fibre may suspend or terminate your account and access to the services.
5.5 You may unsubscribe from Crisp Fibre at any time by contacting Crisp Fibre at support@crispfibre.co.za

6. Your obligations

6.1 You acknowledge that by using Crisp Fibre and accessing our third-party links you may be exposed to content that is of an adult nature or is offensive, indecent or objectionable. Crisp Fibre is not responsible for any such content and you must use your own discretion in whether or not you may suffer harm as a result of access to this content.
6.2 You must not use Crisp Fibre in any way (including to transmit any content) that is contrary to any applicable law or regulation or these Terms, or is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of privacy, hateful, or racially, ethnically or in any way otherwise objectionable.

Acceptance of these Terms and Conditions mean that you accept, understand and agree to the afore-mentioned disclaimer.

Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Change the price of any of the services or products offered, we endeavour to notify our clients within 2 weeks should this become necessary.
Increase the speed or amount of available data at any time, provided it is at no extra cost to the end user/client.
Withdraw any Promotions, Special Offers, Specials or Competitions at any time.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Errors and Omissions Excepted

Neither Crisp Fibre (Pty)Ltd. nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website and/or other channels of communication. Furthermore, Crisp Fibre (Pty)Ltd. makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to support@crispfibre.co.za

Crisp Fibre (Pty)Ltd shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Crisp Fibre (Pty)Ltd. will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

Contact Details 

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ISPA Terms & Conditions

ISPA members must make available to customers (and potential customers) any applicable terms and conditions prior to the commencement of any contract. Terms and conditions must include all information and terms relevant to the relationship with the recipient of the service.

Terms and conditions must give an ISPA member the right to remove any content hosted by that member which it considers illegal or for which it has received a take-down notice.

Terms and conditions must give the ISPA member the right to suspend or terminate the service of any customer that does not comply with the terms and conditions, acceptable or fair use policies, or any other contractual obligations.

Unsolicited communications (“spam”)

ISPA members must not send or promote the sending of unsolicited electronic communications and must take reasonable measures to ensure that their networks are not used by others for this purpose.

ISPA members must provide a facility for dealing with complaints regarding unsolicited electronic communications originating from their networks and must react expeditiously to complaints received.

Cyber crime

ISPA members must take all reasonable measures to prevent unauthorised access to, interception of, or interference with any data on that member's network and under its control.

Protection of minors and vulnerable persons

ISPA members must take reasonable steps to ensure that they do not offer any paid services to minors without written permission from a parent or guardian.

ISPA members must provide Internet access customers with information about procedures and software applications which can be used to assist in the control and monitoring of minors’ access to Internet content. This requirement does not apply to corporate customers where no minors have Internet access.

ISPA members must have processes in place to respond to directives issued by a court in terms of any applicable legislation, including but not limited to:
- the Protection from Harassment Act (No. 17 of 2011); and
- the Maintenance Act (No. 99 of 1998)
- the Domestic Violence Act (No. 116 of 1998)

ISPA members must have processes in place to ensure that they comply with the requirements set out for ISPs in the Films and Publications Act (No. 65 of 1996) as amended.

Lawful conduct

ISPA members must conduct themselves lawfully at all times and must co-operate with law enforcement authorities within the applicable legal framework.

ISPA members must respect intellectual property rights and not knowingly infringe such rights.

ISPA members must uphold and abide by this Code of Conduct and adhere to the associated complaints and disciplinary procedures.

Unlawful content and activity

There is no general obligation on any ISPA member to monitor services provided to customers, but a member is obliged to take appropriate action where it becomes aware of any unlawful content or conduct.

ISPA members must not knowingly host or provide links to unlawful content, except when required to do so by law.

If an ISPA member becomes aware of conduct or content which has been determined to be illegal, it must suspend or terminate the relevant customer’s service and report the conduct or content to the relevant law enforcement authority. The ISPA member must report such cases and any action taken to ISPA within a reasonable period of time.

ISPA members must establish a notification and take-down procedure for unlawful content and activity in accordance with ISPA’s take-down notification procedure, and respond expeditiously to such notifications.

ISPA members must submit a report to ISPA on the steps taken in response to a take-down notice within a reasonable period of time after such a notice is lodged.

ISPA members must keep a record of all take-down notices received and any materials taken down for a period of at least three years unless possession of such materials is illegal.

Voluntary codes of best practice

ISPA publishes a number of voluntary codes of practice and best practice documents. ISPA’s members are not obliged to comply with these additional codes. If a member has indicated that they are voluntarily complying with any additional codes, then they are required to do so as an extension of this Code of Conduct.

Compliance with the Code of Conduct

ISPA members must receive and investigate complaints made in accordance with this Code of Conduct and any additional codes of practice or best practices a member has voluntarily complied with, unless such complaints are frivolous, unreasonable, vexatious or in bad faith.

ISPA members must make all reasonable efforts to resolve complaints in accordance with the complaints procedure.

ISPA members must co-operate with ISPA in accordance with the complaints and disciplinary procedures and comply with any decisions taken by ISPA with respect to the Code of Conduct and complaint and disciplinary procedure.

ISPA members must submit an annual statement to ISPA confirming their compliance with the Code of Conduct.

ISPA members accept that ISPA has an obligation to audit member compliance on an annual basis and perform regular compliance spot checks, and must co-operate with ISPA during such audits or spot checks.

ISPA may investigate the conduct and compliance with the Code of Conduct by members on its own initiative and may, if appropriate, institute disciplinary proceedings as set out in the Code of Conduct complaint and disciplinary procedure.


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